Frequently Asked Questions

Nelnet Campus Commerce is the nation’s leading provider of tuition payment plans. Nelnet Campus Commerce helps families manage costs through monthly tuition payments, while improving a school’s financial stability.

Please note: If you have already paid the non-refundable enrollment fee and we switch your payment plan, you will not be charged for the non-refundable enrollment a second time.

No. Starting Summer 2017, all students will access and manage payment plans by first logging into myGOCC, selecting Students, clicking Student Payment Information, and selecting Payment Plans. When you select Payment Plans, you will be automatically directed to your Nelnet Payment Plan.

You may request that your Nelnet plan be modified if you are going to re-enroll in another plan or your charges have been paid in full. This has to be done by the Glen Oaks Cashier’s Office. You cannot cancel your own payment plan for any reason. Your plan will automatically inactivate upon full payment of your tuition, fees, and book charges.

Yes. You must login to myGOCC and into your Nelnet account. Under the homepage, on the right, you will need to select “Register to receive text alerts on your mobile phone”.

Please note: A student should not use a bank account or credit card when they are not a signor on the account. The student needs to log into the payment plan first and designate their authorized payer. This must be done within 48 hours to avoid being removed from classes for non-payment.

Please remember that a 2.75% service fee will be assessed on all credit card and debit card purchases online, in the Cashier’s Office, and over the phone.

If you register for classes before GOCC has prepared your financial aid award, you will need to sign up for the regular Nelnet Payment Plan. This means that the non-refundable Nelnet enrollment fee of $25 will be charged. It is the student’s responsibility to contact the Glen Oaks Cashier’s Office when they are aware their financial aid has been awarded if they would like to switch to the Pending Aid Payment Plan.

Simply complete the add/drop process as you would normally do online or in person. Your information will automatically be updated with Nelnet for Glen Oaks Community College. Nelnet will then adjust your payment amount based on the class changes you’ve made. It is the student’s responsibility to check their Nelnet account to verify the account changes have been updated.

Yes. All GOCC students who receive financial aid, including scholarships, must sign up for Nelnet. As long as you have received your award package from GOCC by the time you register for classes, you will be signed up with the Nelnet Pending Aid Plan. You will not be charged any enrollment fee if your scholarship and other financial aid cover your entire tuition and fee amount.

Please note: If you choose to enroll in the Nelnet Payment Plan, you will be charged the $25.00 non-refundable enrollment fee.

Please note: Unscheduled payments made on a Pending Aid Plan will activate your account and the $25 enrollment fee will be processed. Unscheduled payments will only be refunded if they result in an over payment of tuition and fees after all financial aid has been applied. This determination is made six weeks after the start of the semester. Please review your account carefully or call 269-294-4235 to discuss your balance before making an unscheduled payment.

No. Once you have registered for Nelnet, the $25 fee is non-refundable.

No. Once you have registered for Nelnet, the $25 fee is non-refundable.

Nelnet will charge you a $30 NSF fee each time the bank tells them there is not enough money in the account. Nelnet will present the tuition payment request to your bank two more times for payment. Your bank may charge you additional fees for each time it returns your check for insufficient funds. Check with your bank regarding their specific fees and policies.

When you have accumulated $90 or more in NSF fees that are due to Nelnet, you will be required to pay Nelnet in full before you can enroll in any future payment plans.

Yes. You must re-enroll in Nelnet each semester that you register for classes. Sign back into myGOCC, click Students, select Student Payment Information, click Payment Plans, and login to Nelnet. Your demographic information is pre-filled from the prior semester and if you saved your bank account or credit/debit card information, you just have to sign up for the Payment Plan for the semester.

Login to Nelnet via myGOCC and select the Financial Information tab to update credit card, debit card, or bank account information. You may also call Nelnet Campus Solutions at 866-441-4637, to speak with a customer service representative to update your account information.

You will need to check myGOCC and view My Documents to make sure the FAFSA has been received and whether additional documents are required to be submitted. You will need to look at your award letter to know the amount of monies received. Awards are based on full time enrollment. If you are planning to attend part time be aware that some awards are pro-rated.

The $25 Nelnet enrollment fee is non-refundable. If you choose to register for classes and sign up for the Nelnet plan before your financial aid has been packaged, you will have to pay the enrollment fee with no refund.

The payments cannot be stopped. Because you are withdrawing from classes after the refund period for the semester, you are still responsible for paying the full tuition and fee amount for those classes. Full refunds are made only on classes that are dropped before the 100% drop date published in the class schedule.

Complete all of the proper procedures to drop your classes in myGOCC or by filling out a Drop/Add form and submitting it to The Registration Office located in Student Services. This will change your status as a student with the College. The College will contact Nelnet of the changes you’ve made, and they will adjust your account so the payments will stop. You should work directly with the College Cashier for a refund of the tuition and fees that have been paid. Please remember, the $25 enrollment fee is non-refundable.

No. Nelnet deducts all payments on the 5th of each month for the monthly Nelnet Payment Plan, and the 20th of each month for the Nelnet Pending Aid Plan.

No, third parties may include employers, some veterans’ payment, and other organizations such as Michigan Works. Personal arrangements with family members or other personal contacts do not qualify as a “third party payment.”

Nelnet specifies the date each payment will occur, but it is your financial institution that determines the time of day the payment is debited. Nelnet recommends you check with your financial institution to determine how far in advance funds should be deposited into your account to ensure the automatic payment clears. If a payment date falls on a weekend or banking holiday, the payment will be attempted the following business day. Please go online or see the Cashier’s Office for a schedule of payment dates.

Once your agreement is posted to the Nelnet system, you will receive a confirmation notification of your payment amount by e-mail. You may also sign up for text message alerts. Payments will be processed until the total balance is paid in full. The notification also serves as a reminder that a $25 non-refundable enrollment fee will be processed from the account indicated on the agreement.

In accordance with the Terms & Conditions of your Nelnet agreement, payments are processed electronically. Nelnet does not accept payments by phone.

The telephone ID questions are used by Nelnet customer service to validate your identity when you make inquiries by telephone.

No one other than your own financial institution and you ever has access to your account. When you arrange to have an automatic payment through Nelnet, you have authorized a specific payment amount to be paid on a specific date by your bank.

No. Nelnet acts as an agent for institutions in administering their payment plans. It is the policy of Nelnet to protect all personal and financial information provided to us by all participants. Nelnet does not sell or share any non-public personal information or client lists to any third party, except as agreed to by you, or as may be necessary to complete a transaction in the ordinary course of business, or as required under an applicable law.

A printable payment summary is available for the customer in their Nelnet account on the Payments tab. It can be printed for a calendar year or a date range.

You may contact Nelnet at 800-609-8056. They have 24/7 telephone support. While you are logged into your account, you have access to Live Help via Nelnet Chat feature on the top right corner of the screen. This option is available Monday – Friday from 8 a.m. – 5 p.m. Central Time. You may also call the Glen Oaks Cashier’s Office at 269-294-4235 with any questions.